Delivery, Return, and Refund Policy
We want you to be completely satisfied with your purchase. If for any reason you are
not happy, we’re here to help.
Delivery Information
- Processing Time: Orders are typically processed within 1–3 business days after payment is received.
- Shipping Time: Delivery usually takes 3–7 business days, depending on your location.
- Shipping Costs: Shipping charges are calculated at checkout and vary by order size and destination.
- Delays: While we do our best to ensure timely delivery, shipping times may vary due to carrier delays or factors outside of our control.
Returns
- You may return most new, unopened items within 30 days of delivery for a refund or exchange.
- Items must be returned in their original condition and packaging.
- Customers are responsible for return shipping costs unless the return is due to our error (you received the wrong or defective item).
Refunds
- Once your return is received and inspected, we will notify you by email.
- Approved refunds will be issued to your original method of payment within 5–10 business days.
- Shipping charges are non-refundable.
Exchanges
If you need to exchange an item for the same product in a different size, color, or variation, please contact us within 30 days of delivery.
How to Start a Return or Exchange
To begin a return, refund, or exchange request, please contact us at:
RiverRagsClothing@att.net
Please include your order number and details about the product so we can assist you quickly.